Giving our customers a quality experience

Since he founded Craftsman Collision in 1977, Bill Hatswell has been a man on a mission.

First, it was to modernize and clean up the autobody repair industry, bringing in professional standards and innovative practices to the company that now boasts more than 40 locations across North America, making it the largest independently owned collision repair organization in Canada.

The CEO’s son, Rick, progressed from detailer to auto body technician, shop manager then to the Craftsman Groups head office as general manager while completing his MBA. As President, he is responsible for overall operations and sales development. He also chairs the collision repair division of the Automotive Retailers Association.  In his spare time Rick can be found mountain biking with his wife and two kids preparing for the Ironman Triathlon or his next international motorcycle rally.

After graduating from Sauder, he chose to learn the development business from the ground up, taking time to learn real estate and land development, while taking the time to learn his craft as a general contractor and managing a number of projects. He leads with a personal, people-focused approach to business.

Greg’s love of the outdoors started at an early age and when he’s not working you will find him in the mountains backcountry skiing, camping, hiking or rock climbing. The wilderness is where he goes to find inspiration.

Having gained marketing experience in firms including 1-800-GOT-Junk, the QVC Shopping Channel (England) and MoneyGram International (Australia), former Craftsman Collision Marketing Manager Melanie rejoined the family business to oversee U.S. operations from her base in Long Beach, CA. In her off hours you can find Mel on a paddleboard or cheering on the Angels.

A graduate in hotel management, David studied accounting and finance before working at senior corporate positions with Hyatt International Hotels and Gulf & Western. He has been on the Craftsman executive team since 1988, and also a former Treasurer of the Automotive Retailers Association. David is enjoying being semi-retired and loves spending his time between his homes on the Sechelt and Mexico.

Mike’s skills on the  technical and people side have not gone unnoticed. Starting as a body technician in 1987, he was promoted to Estimator, Production Coordinator and then Manager in 1988. In 2011, he joined head office as Operations Manager, was promoted to GM of Operations and is now COO. When not in the office building a successful team, you’ll find Mike pursuing his love of sports supporting youth and his sons as a coach for both hockey and box lacrosse.

Holger has worked in the automotive industry most of his life and has been with The Craftsman Group since 2001. He’s responsible for the planning, implementation and managing of all the financial activities of the company, including business planning, budgeting, forecasting and administrative functions. When not crunching numbers you will find him ripping up the slopes in search of fresh powder.

Armed with an education from BCIT, several Microsoft certifications and more than 25 years of experience, our IT Director helps us maintain our legendary customer service by making sure all our shops and systems are tightly connected and running smoothly. Away from Craftsman HQ he’s still got cars on his mind, evidenced by a Ferrari replica he built out of Lego with his son. Other family activities he enjoys include board games, cards, travel (especially to Hawaii’s Big Island), and older (pre-2010) movies.

Over 20 years of health and safety experience in Oil & Gas, Mining & Exploration and now craftsman Collision. She oversees workplace HSE strategies, training, program development and policy compliance. Cheryl loves spending quality time with family and friends. and has an insatiable need for speed; especially when it comes to chuckwagon racing. Loves travel, quality time with family and friends.