The next generation
After over 40 dedicated years at Craftsman’s helm, Bill Hatswell decided to take a step back as President to focus on his role as CEO. Making room for a new leader at the top of the company: his son Rick.
“I grew up in the business and started working on cars at the age of 8 with my first rusty car, a 1972 MGB. The passion continued as I completed my Red Seal Collision Repair Technician, managed 2 of our Vancouver locations, and completed a dual MBA to give me the tools to lead the business as President. Today I’m more proud than ever to be part of Craftsman Collision. We’re ready for the technological changes happening right now on all vehicles, and are looking forward to helping you whenever your next bump in the road occurs.”
Rick Hatswell, President
Being the difference we know you want
Our mission statement was written over 3 decades ago and is as relevant today as it was in 1977.
“At Craftsman Collision, our mission as industry leader is to endeavour to find new ways to raise the standards of quality and service in the autobody repair business.
We will strive to create outstanding customer satisfaction in everything we do, from our initial warm welcome to the tidiness of our workshop and reception areas.
We will continually upgrade the education of our staff in the most current management and technical skills available, and augment this learning with the best available technology to ensure that our quality of repair is unsurpassed in the industry.
We will back our repairs with a lifetime guarantee equal to or better than the best available, including complying with all applicable accreditation requirements.
Finally, because leadership entails good corporate citizenship, we will uphold a commitment to the highest standards of environmental safety and responsibility in all our operations, and when the opportunity provides, share our good fortune with deserving charitable causes.”